Call Center Quality Manager - Alabang
Muntinlupa, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
The pre-screening interview will be conducted over the phone.
About the job Quality Manager (Alabang)
Responsibilities:
Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
Leads significant process improvement projects
Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Qualifications:
Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
Process Mapping/Value Stream Mapping
Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
Preferably knowledge of industry domain being aligned to Insurance
Knowledge of quality systems (ISO, COPC) preferable
Graduate in any stream
