Call Center Quality Manager (Alabang)

TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately.

The pre-screening interview will take place over the phone.

About the job Quality Manager (Alabang)
Responsibilities:

Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
Leads significant process improvement projects
Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Qualifications:

Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
Process Mapping/Value Stream Mapping
Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
Preferably knowledge of industry domain being aligned to Insurance
Knowledge of quality systems (ISO, COPC) preferable
Graduate in any stream