Quality Assurance Specialist
Ortigas, Pasig, National Capital Region
Posted today
- Company:
- Linaheim Corporate Services Inc.
- Company Description:
- Provides corporate services for the entire Lina Group. It is on board for human capital management. We are driven by the core values of integrity, excellence, customer delight, social responsibility and people. We build mutually beneficial linkages with partners who share our business philosophy.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
2. Conduct coaching for agents with repeated error and failed score for 2 consecutives, or as needed.
3. Facilitates internal and external call calibration sessions to ensure compliance with call quality standards.
4. Prepares minutes of the meeting for every call calibration.
5. Prepares and analyze weekly call quality reports to identify trends and areas for improvement.
6. Validate commendation and prepares incident report for valid customer complaint.
- Salary:
- ₱20,000.00 Monthly
