Service Coordinator
Makati, National Capital Region
Posted today
- Company:
- Eastman Industrial Supply Inc.
- Company Description:
- Eastman Industrial Supply Incorporated, from its humble beginnings, Slowly but steadily asserted itself as one of the most respected and leading distributor of industrial and commercial pumps from USA, Europe, and the Asia-Pacific Region. Eastman Industrial Supply Incorporated holds a vast array of top-of-the-line products from leading names such as Baldor Electric Motors, Ebsray Centrifugal Pumps, Goulds Pumps, MTH Turbine Pumps, Weinman Pumps, Astral Pool, Bradford White, Murphy, and ABB-making Eastman Industrial Supply Incorporated the most credible and reliable source of quality products, in line with its vision to supplement the widest range of products with a balance between cost-efficiency and quality. Eastman Industrial Supply Incorporated is comprised of determined people with highly-volatile minds and energetic enthusiasm capable of bursting with new ideas and concepts which makes Eastman Industrial Supply Incorporated a force to reckon with. Bringing itself closer to the people, Eastman Industrial Supply Incorporated is represented by dealers located in key cities and towns across the country, with main offices in Makati, Manila, and Cebu to cater customers’ needs efficiently. Riding on the wave of new trends in technology today, Eastman Industrial Supply Incorporated also positions itself as an enterprise umbrella in new business-to-business markets. From its roots back in 1976 to its full form now, Eastman Industrial Supply Incorporated is on-track of achieving its performance and growth goals-with its future assured by its unparalleled efforts to expand geographically and further extending its long arms through new e-business. Eastman Industrial Supply Incorporated-the undisputed name in pumps and electric motors distribution in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
We are looking for a proactive and customer-oriented Service Coordinator to join our team. This role is vital in ensuring smooth daily operations of our service department by coordinating service requests, facilitating communication between internal teams and clients, and delivering excellent customer support.
Key Responsibilities:
Coordinate daily service operations between clients and service personnel.
Respond to inquiries and resolve concerns from both internal and external customers in a timely and professional manner.
Receive and provide feedback on service performance to ensure customer satisfaction.
Accurately and promptly issue and distribute job orders.
Regularly report performance updates and key metrics to the Service Manager.
Recommend and implement improvements in service delivery and client relations.
Actively promote the company’s products and services to customers.
Perform other related tasks as may be assigned by the immediate superior.
Qualifications:
Graduate of Industrial Engineering, Business Administration, or a related course; equivalent work experience will be considered.
At least one (1) year of relevant experience as a Service Coordinator or in a similar role.
Proficient in Microsoft Office applications and experienced in using Enterprise Resource Planning (ERP) systems.
Strong interpersonal and communication skills.
Exceptional organizational skills and attention to detail.
Committed to delivering outstanding customer service.
