Quality Manager
cebu, Cebu
Posted 14 days ago
- Company:
- Metacom
- Company Description:
- Metacom Business Process Outsourcing Solutions is a Philippine-based outsourcing company that offers a range of services, including customer service, IT support, virtual assistance, and administrative tasks.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 50
Job Description
We are looking for an experienced and driven Quality Manager to lead our quality assurance team and ensure the highest standards in service delivery. The ideal candidate will oversee QA operations, manage quality processes, and work closely with internal teams to implement best practices and drive continuous improvement.
Key Responsibilities:
Lead and manage the QA team to meet performance and quality standards
Develop and implement quality assurance strategies and initiatives
Monitor and analyze quality performance metrics
Provide coaching and development to QA staff and team leads
Collaborate with operations, training, and support teams to address gaps and improve customer experience
Ensure compliance with client and company quality expectations
Qualifications:
Bachelor’s degree (any field)
At least 2 years of experience as a Quality Manager or Quality Supervisor in a BPO or similar environment
Strong leadership, communication, and analytical skills
Proven track record of driving quality improvements
Proficient in QA tools, reporting, and Microsoft Office
- Salary:
- ₱100,000.00 Monthly
