Senior Technical Lead
Cebu, Cebu
Posted 5 days ago
- Company:
- Apollo Technologies, Inc.
- Company Description:
- Apollo Technologies, Inc. is an Information and Communication Technology Services company that leads a group of companies engaged in the delivery of Software Services, IT and Network Infrastructure and Operations, and Digital Multimedia Content Development and Delivery. Our companies develop and operate innovative and mission-critical systems in various sectors mainly in Retail Supply Chain Management, e-Government Systems, Electronic Payments in Banks and non-Bank environments, Gaming, and Digital Multimedia.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
The Senior Technical Lead is a key leadership role responsible for driving technical excellence across the support and engineering teams. This position requires a highly skilled and experienced professional who can provide expert-level troubleshooting, guide junior team members, and ensure seamless resolution of technical issues. The Senior Technical Lead works closely with cross-functional teams to improve system performance, escalate resolution paths, and implement long-term solutions that enhance service reliability and customer satisfaction. This role is pivotal in setting technical direction, enforcing best practices, and maintaining operational continuity.
Responsibilities:
- Lead the technical resolution of complex, high-priority issues, ensuring minimal downtime and customer impact.
- Guide and support junior technical team members by providing mentorship, coaching, and skill development.
- Act as the highest level of technical escalation within the support team, managing incident response and recovery efforts.
- Collaborate with engineering, operations, and support teams to improve system performance, stability, and scalability.
- Proactively monitor ongoing issues and trends, identifying opportunities for process and system enhancements.
- Own the root cause analysis process, driving post-incident reviews and implementing preventive measures.
- Oversee the documentation of troubleshooting steps, system updates, and escalations to ensure accuracy and completeness.
- Maintain a high level of communication and accountability with stakeholders throughout issue resolution.
- Ensure compliance with SLAs, escalation procedures, and support workflows.
- Participate in change management and release planning to evaluate risk and ensure support readiness.
- Promote adherence to technical standards and best practices across the support and engineering teams.
- Coordinate knowledge-sharing activities, such as technical briefings, workshops, and post-mortem reviews.
- Lead and support the onboarding process of new technical team members by sharing knowledge and resources.
- Collaborate with leadership in strategic planning and continuous improvement initiatives to meet organizational goals.
