Account Manager as Project Coordination and Execution

Position Summary
The Account Manager serves as the central point of coordination among internal teams, facilitating collaboration across business, operations, design, and technical departments. This role is responsible for translating business requirements into actionable plans, managing schedules, tracking progress, resolving blockers, and supporting overall execution efficiency. The ideal candidate must demonstrate strong communication, logical thinking, and planning skills, with experience in project coordination and operational reporting.
Key Responsibilities
1. Project Coordination & Timeline Management
• Own the scheduling and progress tracking of multi-departmental projects
• Develop and maintain detailed project timelines and milestone plans
• Monitor execution status, identify risks or delays, and coordinate solutions proactively
2. Requirement Analysis & Task Breakdown
• Gather and analyze cross-functional requirements from operations, design, marketing, and development teams
• Draft clear and structured documentation to translate business needs into actionable tasks
• Facilitate alignment meetings to clarify project scope and ensure unified understanding across departments
3. Cross-Functional Communication & Resource Alignment
• Act as the primary liaison among internal departments (design, development, operations, product, etc.)
• Coordinate the execution of campaigns, features, content, and releases with accurate delivery timelines
• Host regular project sync-ups and ensure visibility of objectives and responsibilities
4. Execution Reporting & Retrospective Analysis
• Prepare weekly progress reports, risk assessments, and execution summaries
• Support internal performance tracking (e.g., task completion rate, delivery lead time, resource utilization)
• Assist in optimizing workflows and contributing to the development of standard operating procedures (SOPs)
5. Administrative Support & Task Management
• Maintain up-to-date project dashboards and manage Notion / Trello / Jira tracking systems
• Coordinate testing schedules, documentation reviews, and milestone sign-offs
• Ensure proper documentation and archival of all project assets and communications

Qualifications
• Bachelor’s degree in Project Management, Business, Communication, Design, IT, or related fields
• Minimum 3 years of experience in project coordination, client service, or operations support
• Familiarity with digital platforms, web/app development, or content operations workflows
• Strong cross-functional communication skills, task organization, and problem-solving abilities
• Proficient in Notion, Jira, Trello, Google Workspace, or equivalent project management tools
• Strong command of both English and Chinese (written and spoken preferred), with reporting capabilities
• Highly self-motivated, detail-oriented, and capable of handling high-pressure environments
Preferred Qualifications
• Experience in iGaming, social platforms, e-commerce, SaaS, or content-based operations
• Basic knowledge of UI/UX, product workflows, or software development lifecycle
• Understanding of Agile/Scrum methodologies is a plus
• Exposure to QA, staging, release management, or product launch operations is highly valued