Customer Support Associate

Makati, City, National Capital Region

Posted 22 days ago


Company:: Dempsey Resource Management Inc. (DEMPSEY)
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 150

Job Description

A Customer Support Associate assists customers by providing information, resolving issues, and ensuring a positive experience with a company’s products or services. Their primary goal is to support and maintain customer satisfaction.

Key Responsibilities:

Responding to customer inquiries via phone, email, chat, or in-person

Troubleshooting product or service issues

Providing accurate information about products, services, billing, or policies

Logging and tracking customer concerns or feedback

Escalating complex issues to higher-level support when needed

Following up with customers to ensure resolution