E-Commerce Customer Service Specialist

Pasay City, National Capital Region

Posted 10 days ago


Company:: J-K Network Services
Company Description:: We are a licensed recruitment company in the Philippines with Government accreditation. We are registered in the Securities and Exchange Commission.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines.

Position: E-Commerce Customer Service Specialist
Company Industry: Distributor Company
Work Location: Pasig City
Work Schedule:Monday to Friday
Salary: Php 20,000 – Php 30,000
Work Set Up: Work on site

BENEFITS:
✨Government mandated benefits
✨HMO
✨Life insurance
✨Leave Credits
✨Employee Discount
✨Free Vitamins

JOB REQUIREMENTS:
✨Bachelor's Degree holder
✨Open for non-bachelors
✨Experience as a Customer Service answering concerns and inquiries in any of the e-commerce platforms (shoppee, lazada or tiktok)
✨Experience in health supplements, diet, nutrition, and human anatomy is a plus
✨Amendable to work on site.

JOB RESPONSIBILITIES:
✨Respond to customer inquiries and resolve their issues via email, phone, or chat.
✨Assist customers with placing orders, tracking shipments, and processing returns.
✨Provide product information and recommendations to customers.
✨Maintain accurate records of customer interactions and transactions.
✨Meet and exceed customer satisfaction goals and performance metrics.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
✨Initial Interview
✨Final Interview
✨Job Offer