Customer Relations Officer
Subangdaku, Cebu
Posted 21 days ago
- Company:
- HMR CEBU
- Company Description:
- HMR Retail Haus (HRH) is the retail management arm of HMR, focused on direct commerce via a network of HPI-owned retail stores, joint ventures in key metro-centers in the Philippines , its online store HMR Trading Haus.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
• Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner.
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, and products,
• Proactively reach out to customers to ensure their satisfaction and address any potential issues
• Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
• Preparing the timeliness and accuracy of the CRO Weekly report.
• Driven to go the extra mile to hit sales requirements.
