Customer Service Representative

Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward clients always.
• Responding promptly to clients’ inquiries.
• Communicating with clients through various channels.
• Acknowledging and resolving clients’ complaints.
• Keeping records of client’s interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.

Customer Service Representative Requirements:
• General education degree, or equivalent.
• Ability to stay calm when clients are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.