Change Manager

MAJOR RESPONSIBILITIES AND DUTIES:

Change Management
Oversee and management the Change Management lifecycle, from initiation through planning, execution and post-implementation review
Ensure that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and procedures
Maintain change management policies and procedures and workflows
Collaborate with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processes
Change Advisory Board
Coordinate and facilitate the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval process
Ensure that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB members
Maintain records of CAB meetings, decisions and actions taken to improve transparency and accountability

Change Documentation and Reporting
Maintain comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementation
Produce detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvement

Audit
Ensure all changes are fully documented and aligned with audit standards and compliance regulations
Ensure all change related documentation required by different audit exercise are submitted

Experience Requirement:
Minimum 3 years experience in Change management within IT service management environment
Strong knowledge and practical experience with ITIL frameworks and best practices
Familiarity with ITSM tools (ex: ServiceNow)

Skills and Attributes:
Strong understanding of ITIL best practices, particularly in Change Management
Excellent communication, interpersonal and leadership skills
Strong problem-solving skills with the ability to assess risk and impact of changes effectively
Ability to collaborate across diverse teams, fostering cooperation and efficient decision making