Workforce Management - Assistant Manager (WFM)
Quezon City, National Capital Region
Posted 5 days ago
- Company:
- Risewave Consulting Inc.
- Company Description:
- As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success. More about Risewave: 5,000,000+ highly qualified candidates 2,000+ leading & emerging global clients 38 years of experience in talent solution 18 years of successful local practice 16 subdivision areas Our Solutions: Executive Search Recruitment Process Outsourcing Flexible Staffing Cross Border Services Recruitment Sharing Platform
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
• Must be willing to work onsite in Eastwood
• Minimum of 4-6 years end to end Workforce Management in real time experience, Forecasting, Scheduling experience & Reporting
• Minimum of 2 years of people management experience
• Excellent analytical and problem-solving skills
• Proficient in MS Office, reporting
Job Responsibilities:
• Provides data and reports for common decisions such as product features, usage, performance, and acquisition of channels
• Coaches team members and conducts regular (monthly) performance feedback sessions
• Establishes team’s yardsticks (early indicators), analyzes and communicates compliance, risk and audit and team performance to the group
• Proficient in Power Point Presentation/ Excel
• With strong communication and coordination skills, assertive, detail and results oriented
• Analyzes, develops action plan, and resolves service delivery and/or service level issues
