Spanish Bilingual CSR Health Care

Scope of Work:
Make inbound and outbound calls in response to customer inquiries
Capture additional information from the customer, screening the customer for their interest in the client’s product or service, and/or warm transferring the customer to a provider of a service
Work on a single program or be asked to handle several programs during a typical work day
Responsibility for researching and resolving complaints to ensure customer retention and satisfaction.
Respond to inquiries and provide additional information as needed to deliver a patient-centered service and promote a positive impression of the organization.
Act as a point of contact between the patient and the Health Center
Advise the caller of the items to bring on their appointment.
Other duties that may be assigned from time to time.
QUALIFICATIONS
Professional level English/Spanish fluency skills (both written and spoken)
Good computer skills
Active listening skills and attention to details.
Strong customer orientation with desire and willingness to help
Experience in the same role for at least 2 years.
WFH Ready with own equipment and with a stable internet connection of at least 50mbps