Call center Agents - Shifiting Schedule - QC Site
Muntinlupa, National Capital Region
Posted yesterday
- Company:
- Metacom Careers
- Company Description:
- Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
-Provides specialized support for technical products or services, ensuring customer satisfaction through troubleshooting, product guidance, and issue resolution.
-Guide users through diagnostics, configurations, and setup processes.
-Ensure a positive customer experience by offering clear and concise solutions.
-Meet performance targets for productivity, quality, and customer satisfaction
-Maintain accurate records of customer interactions and transactions
-Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
-At least High school graduate
-With 6 months to 1 year of BPO experience
-Strong Technical Background: TSR exp for modems and routers (NOC), Hardware devices such as laptops, desktops, and/or printers (STS.)
-Good communication and interpersonal skills
-Excellent problem-solving and decision-making abilities
-Willingness to learn and thrive in a fast-paced environment
What we Offer:
-Paid Trainings
-Paid leaves
-Shifting Schedule (Day shift/Mid shift/Night shift)
-Easy Accounts Available
-Retirement/Life
-Insurance for Qualified Staff
-Company Sponsored Trips or Retreats
- Salary:
- ₱23,000.00 Monthly
