Customer Service Specialist (Voice - BPO Account)
manila, National Capital Region
Posted 11 days ago
- Company:
- Quantum Sourcing
- Company Description:
- A company is a summary of a company's goals, products, and structure. It's often included in a business plan and can help investors and other interested parties understand the company.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Ability to handle high call volumes of both incoming and outbound calls/emails from BPO customers.
Maintaining a personal and professional service and ensuring to have open communication with your team members offshore and onshore.
Accurately document customer interactions and update records in the CRM system.
Resolve customer complaints and escalate issues to the appropriate company reps when necessary.
Collaborate with the onshore team to ensure seamless service delivery and client satisfaction.
Meet performance metrics and targets in line with company expectations.
- Salary:
- ₱27,000.00 Monthly
