Salesforce Technical Support / Administrator (Hybrid)

Ermita, National Capital Region

Posted 3 days ago

Company:: Blaseek
Company Description:: Blaseek Recruitment offers comprehensive recruitment services across IT, Accounting, Engineering, and Commercial Business Support. With a wealth of industry experience, we connect top talent with businesses, ensuring a seamless and successful hiring process.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

We are looking for a highly skilled Salesforce Technical Support / Administrator to join our team! This role will involve managing the day-to-day support, maintenance, and optimization of the Salesforce platform, ensuring it continues to meet the needs of the business. If you are a problem solver with a strong understanding of Salesforce administration, this could be the perfect role for you.

Key Responsibilities:
Support Ticket Management: Oversee the handling of support tickets through ServiceNow, ensuring efficient triage and resolution of incidents raised by users and Super Users.
Platform Maintenance: Keep the Salesforce platform updated, managing new releases and ensuring its overall health and performance. Regularly audit and improve system functionality.
User Support & Training: Provide support to users, ensuring they have the knowledge and resources to use Salesforce effectively. This may include training sessions, creating user guides, and offering on-demand assistance.
Role Hierarchy & Access Control: Manage and update Salesforce Role Hierarchy and Sharing Rules to ensure correct user access and security levels.
Report & Dashboard Creation: Build and maintain custom reports and dashboards, providing actionable insights that support business goals and enhance decision-making.
System Integration Support: Work across teams to support system integrations, troubleshoot issues that may involve non-Salesforce components, and ensure the seamless flow of data.
Process Improvement: Identify opportunities to improve the support process and enhance the user experience, proactively addressing common issues and implementing best practices.
Documentation: Develop and maintain clear documentation on Salesforce processes, system configurations, and troubleshooting steps to support the team and end-users.

Qualifications:
Strong knowledge of Salesforce, including configuration, customization, and administration.
Experience managing Salesforce Role Hierarchy and Sharing Rules.
Proficient in creating reports and dashboards in Salesforce.
Familiarity with ServiceNow or similar ticketing systems.
Excellent communication skills with the ability to provide user training and support.
Problem-solving mindset with a proactive approach to continuous improvement.