ServiceNow Engineer

Duties and Responsibilities
-- Deliver software product based on requirements.
-- Ensure all programs are fully tested and documented, in accordance with the company’s development guidelines.
-- Willingness to learn.
-- Ensure that customer and company information is kept secure in line with the acceptable use policy and other published security policies, standards, and best practices.
-- Interact with internal and external customers of the organization to define requirements and develop solutions.
-- Work within a cross-functional team in an Agile/SCRUM development cycle to deliver quality products to external customers.

Technical Skills and Experience
-- Development and implementation experience within the ServiceNow CSM and ITSM domains.
-- Skilled in ServiceNow client and server-side JavaScript and AngularJS.
-- Ability to create and manage workflows using Flow Designer and Workflow Editor.
-- Proficiency with ServiceNow API architecture, REST integrations, and Scripted REST API development.
-- Extensive knowledge in the Advanced Work Assignment module, including setting up channels, queues, assignment rules, handling agent presence and capacity, and troubleshooting technical issues within the Agent Chat and Configurable Workspace.
-- Proficiency in Service Portal architecture, including the creation of portals, pages, and widgets, and the ability to create custom logic using AngularJS implementation.
-- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs—covering all scripted aspects of the ServiceNow system.
-- Customizing ServiceNow using UI Pages, UI Macros, and CMS with CSS and HTML.