Data Analyst

About Us

Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.

Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

* Overall responsibility of keeping updated records, reporting and data analysis.
* Assist Trade Support team and DTW HQ & Regional Offices, by managing the following areas:
* Support in building and designing company airline reporting.
* Collecting and analyzing raw data to identify trends, historical results, making projection and other helpful information.
* Communicate with Company global network.
* Prioritize & manage multiple projects simultaneously through to completion.
* Preparation of sales proposals / agreements.
* Produce sales related literature for circulation to corporates / TMCs and trade shows / exhibitions .
* Maintains trade databases.
* Creates and distributes all sales related trade communications (e.g. new route/schedule announcements, updated on policies and procedures)
* Update DTW marketing team with any changes required on online trade site.
* Performs other tasks and special projects as may be assigned.

Job Specific Capabilities and Experience:

* Maintain the agent database
* Agent mapping / contact list
* Product list by agent
* Qualifying guidelines corporate deals
* Proposal guidelines/approval
* Freshdesk
* Salesforce
* Maintain the agent distribution database

* Agent contacts list / Pseudo city code management (PCC) by GDS
* Product list by agent linked to fare filing
* Provide product updates to the trade and internal departments
* Tactical activities
* Trade marketing comms (flyers)
* Trade brand guidelines
* To migrate all manual CRM practises to Salesforce.com
* To support in approving all new IATA numbers and / or PCC requests from sales
* Downloading of flown reports monthly
* Calculation of ORC payout for Sales representatives.
* Raise, update and log product updates.

Job Qualifications:

* Exceptionally good communication skills written that can clearly and concisely convey the business’s messages and to depict the business in the highest standard possible.
* Demonstrate attention to detail and excellence in project management.
* Confident IT user, including a high level of proficiency of the following packages: MS Word, Excel, PowerPoint and Outlook.
* Ideally, complements core sales background with a comprehensive understanding in other related commercial functions.
* Excellent in using PowerBi.