Customer Service Representative - Pasay City

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will:

Respond to clients' questions and inquiries received via phone calls or email for support or about products and services.
Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
Perform transactional tasks, such as admin work, taking inbound calls, and making outbound calls via phone.
Process data entry work for new accounts, sites, and other requests.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, meeting and exceeding client expectations.
Receive and follow instructions for additional tasks or transactions to be processed from the supervisor.
Escalate questions and issues to the supervisor when necessary.

What You Need:
Non-negotiables:

Strong written and verbal communication skills. Business English proficiency required.
Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred skills/expertise:

Clear and articulate verbal and written English communication skills.
Very good level of computer literacy.
Experience in front-of-house contact center setup and back-office admin work preferred.
A positive attitude and the ability to stay calm under pressure.