Freshers - No Experience - Customer Service

Job Summary:

• Provide exceptional customer service via phone calls

• Handle inbound and outbound calls to resolve customer inquiries or issues.

• Maintain a high level of professionalism and customer satisfaction.

Key Responsibilities:

• Answer customer inquiries promptly and accurately.

• Assist with troubleshooting

• Escalate complex issues to the appropriate department or supervisor.

• Maintain up-to-date knowledge of products, services, and company policies.

• Maintain a positive and empathetic attitude toward customers.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Prior experience in a call center or customer service role (preferred).

• Strong communication skills, both written and verbal.

• Excellent problem-solving skills and attention to detail.

• Proficient in computer use and basic software applications.

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