Customer Service - Open For Newbies

Job Summary:

• Provide exceptional customer service via phone calls, chat and emails.

• Handle inbound and outbound calls to resolve customer inquiries or issues.

• Maintain a high level of professionalism and customer satisfaction.

Key Responsibilities:

• Answer customer inquiries promptly and accurately.

• Maintain a positive and empathetic attitude toward customers.

• Handle customer complaints and issues promptly, aiming for resolution and customer satisfaction.

• Upsell or cross-sell products and services as appropriate.

• Maintain a clean and organized work environment.

• Collect and report customer feedback to help improve services or products.

• Participate in training and development opportunities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Prior experience in a call center or customer service role (preferred).

• Strong communication skills, both written and verbal.

• Excellent problem-solving skills and attention to detail.

• Proficient in computer use and basic software applications.

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