Alert Triage Analyst

The Alert Triage Analyst is responsible for monitoring, analyzing, and prioritizing system alerts to identify potential threats or operational issues. This role involves initial investigation, documentation, and escalation of alerts to ensure timely incident response, and risk mitigation.

Job Qualification/s:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Previous experience in a Security Operations Center (SOC) or similar monitoring environment.
- Basic knowledge of networking concepts, cybersecurity threats, and incident response principles.
- Familiarity with intrusion detection/prevention systems (IDS/IPS), firewalls, and endpoint security tools.
- Understanding of log analysis and threat intelligence techniques.
- Strong analytical and problem-solving skills.
- Familiarity with Jira ticketing systems.
- Effective communication skills
- High attention to detail and a proactive approach to security and systems monitoring.
- Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.
- Probationary Employment

Key Responsibilities:
- Continuously monitor system alerts from various sources
- Assess alert severity and determine whether it requires immediate action, further investigation, or escalation.
- Identify patterns and trends in alerts to detect potential security incidents or system issues.
- Perform initial triage and validation of alerts to rule out false positives.
- Gather relevant data, correlate information, and document findings.
- Ensure established protocols are followed
- Maintain accurate records of all analyzed alerts, triage steps, and resolution.
- Monitoring of servers and network availability.
- Incident ticket handling and updating on the ticketing tool.