Customer Service Representative
Baguio City, Benguet
Posted 29 days ago
- Company:
- Lewis Glanz Consulting
- Company Description:
- Lewis Glanz Consulting was founded in the year 2010 in the United Kingdom by Oliver Lewis. In the year 2015, LGC expanded its market and began establishing in the Philippines. Starting from two employees, we are now over 80 employees strong, and we are still continuing to grow. Over the years, LGC ensures that we give the best services both to our clients and candidates, and up until now, we continue to give this service to every individual that we engage with.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior High School
- Number of vacancies:
- 100
Job Description
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services.
• Track, document and retrieve information in call tracking database
Candidate Profile
• High school diploma with six plus months of customer service experience preferred
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Able to rotate shifts, as needed.
- Salary:
- ₱20,000.00 Monthly
