Quality Analyst (Reliever)
Mandaluyong City, National Capital Region
Posted 9 days ago
- Company:
- Information Professionals Inc.
- Company Description:
- Information Professionals, Incorporated (IPI) is one of the leading experts in providing IT Services, IT Enabled Back Office Services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.
- Contract Type:
- Temporary
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Work Schedule: Monday to Friday (8:00am to 5:00pm)
Qualifications:
Must have Bachelor's Degree in Information Technology, Computer Science or any related field.
At least 6 months of relevant experience in quality analysis.
Job Description:
Responsible for assessing the quality of the performance of our Support Center agents/engineers who deal with our
customer.
Monitor all handling processed by our agents/engineers based on the defined handling process, customer experience guidelines,
technical accuracy, customer service performance, and conformity.
Assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for
enhancements to training materials as needed to enhance the overall customer’s experience.
- Salary:
- ₱18,000.00 Monthly
