FOR POOLing (Customer Service Representatives) BOHOL

Tagbilaran City, Bohol

Posted 10 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 5

Job Description

Are you a highly motivated and customer-focused individual? Do you thrive in a fast-paced environment? If so, we want to hear from you! We are currently seeking talented Customer Service Representatives to join our growing team.

Responsibilities:
• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain accurate records of customer interactions.
• Collaborate with other team members to ensure seamless customer experiences.
• Identify and escalate complex issues to appropriate personnel.
• Contribute to a positive and supportive team environment.

Qualifications:
• Age: Must be at least 18 years old.
• Education: K12 graduate or has completed at least 2 years in college.
• Experience: For High School graduates, a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education, Diploma/TOR. If no diploma is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

Perks And Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
• Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you!
*Terms and Conditions Apply