HR Director

Job Description: HR Director - BPO Company

Position Overview:
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.

Key Responsibilities:
- Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
- Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
- Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
- Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
- Develop and maintain strong relationships with internal and external -stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
- Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.
- Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
- Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
- Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
- Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
- Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
- Participate in the development of HR budgets and manage departmental spending.

Qualifications:
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.

Preferred Skills:
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

Work Environment:
- Full-time, onsite position based in Dumaguete.
- Competitive salary and benefits package.
- Opportunity to work with an international team and collaborate with US counterparts.
- A values-driven, high-performance company culture committed to employee well-being and success.