Director of Global Collections Operation (BPO)
Sibulan, Negros Oriental
Posted 12 days ago
- Company:
- WHR Global Consulting
- Company Description:
- WHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent company first operated in 2013.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Primary Responsibilities
- Create, implement and monitor new and improved strategies for collection performance efficiency
-Lead an international team through day to day operations across global enterprise including, staffing, training, and performance management
- Develop and maintain strong relationships with the clients focusing in high levels of client satisfaction
- Collaborate with other departments to ensure seamless integration of collection activities with other business units
- Work closely with Communication Strategy Department in the development and implementation of collection campaigns and initiatives including the use of technology and business intelligence improve performance
- Ensure unit meets all performance metrics and targets. Abel to quickly pivot to meet established goals
- Ensure the unit remains current with industry developments and best practices, as well as customer behavior in the current financial or related industry environment
- Ability to work under pressure and manage multiple priorities in a fast-paced environment
- Provide frequent reports on collection performance to internal, external clients, and management, identifying trends and recommending strategy for improvement
- Attend industry-specific events, conferences and/or meetings to continue to deepen expertise in trends, regulations and relevant competitors
- Develop, implement and maintain policies and procedures for the collection process, ensuring compliance with all related laws and regulations
Primary Requirements
- Bachelor's degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.
- Willing to work onsite or relocate in Sibulan, Negros Oriental
7+ year with experience in credit card collections in a non/sub-prime environment
- 5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience
- Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy
- Demonstrate a passion for driving decisions and executing strategies in a fluid environment Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)
- Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)
- Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results