Reporting Analyst I

Batangas, Batangas

Posted yesterday

Company:: Neksjob
Company Description:: WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

Location: Onsite
Salary Range: PHP 18,000 - PHP 21,000 + 20% Night Differential
Work Schedule: Flexible, based on business needs
Start Date: ASAP

Job Description:
We are seeking a Reporting Analyst I to join our team and support business operations by providing valuable insights through data analysis and visualization. The ideal candidate will have strong analytical skills, the ability to create reports from scratch, and proficiency in Excel and data visualization tools. This role requires expertise in processing and interpreting large data sets to help improve decision-making and operational efficiency.

Key Responsibilities:
Develop and create reports from scratch, including tables, graphs, and data analysis.
Collect, process, clean, and analyze business data from various sources.
Identify patterns, trends, and key insights to support decision-making.
Create data visualizations and dashboards to present findings in a clear and actionable manner.
Collaborate with internal teams to understand reporting needs and enhance data accuracy.
Identify areas for automation and process improvement in reporting and data analysis.
Provide support for complex data science and big data mining projects when required.

Qualifications:
Bachelor’s degree in Business, Data Analytics, Statistics, Finance, or a related field.
1-2 years of experience in data analysis and reporting.
Advanced Excel skills (Pivot Tables, VLOOKUP, SUMIFS, etc.).
Strong data visualization skills with experience in creating charts, tables, and dashboards.
Ability to work independently within established processes and frameworks.
Strong problem-solving skills and the ability to interpret and present data insights effectively.

Why Join Us?
Work in a dynamic and data-driven environment.
Gain valuable experience in business analytics and reporting.
Opportunity to develop and enhance technical and analytical skills.
Career growth and professional development opportunities.