Capacity Planner/Resource Planner
Cubao, National Capital Region
Posted 7 days ago
- Company:
- IntouchCX
- Company Description:
- We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 5
Job Description
Overview of Position:
We’re looking for a Resource Planner to join our Workforce Team, who supports IntouchCX’s resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.
Essential Functions:
- Manage all day-to-day activities in Workforce Management
- Manage schedules, exceptions, data tracking and Service Levels
- Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
- Maintain employee information and its accuracy on an ongoing basis
- Plan and create new hire schedules while tracking shift availability
- Report by program as required
Qualifications:
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