Technical Support Engineer - Work from Home

Who we are:


eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.


What we are looking for:


Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Engineer– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.


We are seeking a dynamic Technical Support Engineer to join our growing Technical Support team. As a Technical Support Engineer, you will help our growing user base leverage our API, webhooks, and other custom integrations to get the most out of their purchase. You will utilize your problem-solving and technical troubleshooting skills daily to help address client-reported bugs for the entire product line. When you are not wowing customers with your thoughtfulness and technical aptitude, you will be collaborating closely with fellow team members to drive your department forward through savvy documentation and additional projects designed to meet company objectives.


What you’ll be doing:

Assist customers with our application program interface (API), webhooks, and managed applications.
Respond to client emails regarding bugs and/or broken product features across the Affinity product line.
Resolve client-reported bugs and/or broken features in collaboration with Engineering and Product teams.
Partner closely with our Solutions Engineering team to understand, troubleshoot, and support client custom integrations.
Advise a range of interested parties from developers to CTOs, adapting your approach depending on the audience and their technical aptitude.
Collaborate with internal teams to improve process & documentation.
Tackle other projects as assigned. Ideally, you love stretching out of your comfort zone to take on new challenges.

Qualifications and Requirements:

Can demonstrate and explain API knowledge to various parties regardless of their technical aptitude.
At least 2+ years of experience in a customer-facing technical role.
Proficiency in at least 1 programming language.
Knowledgeable about web technologies and related tools.
Curious, personable, and likes working with others.
Has Salesforce experience as an Administrator or end user
Excellent communicator both verbally and in writing
Strong attention to detail
Can take multiple approaches to problem-solving while demonstrating extreme ownership
Has experience as a Technical Support Representative or Support Engineer with a focus on API support.
Has experience working with SSO service providers like OKTA, Ping, Onelogin, etc.
Experience with Salesforce Admin.
Experience working in SaaS.
Experience with Microsoft Azure, Google Workplace, or Exchange administration.


Benefits and Perks:


At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:


Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!


Who we are:


eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.


What we are looking for:


Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Engineer– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.


We are seeking a dynamic Technical Support Engineer to join our growing Technical Support team. As a Technical Support Engineer, you will help our growing user base leverage our API, webhooks, and other custom integrations to get the most out of their purchase. You will utilize your problem-solving and technical troubleshooting skills daily to help address client-reported bugs for the entire product line. When you are not wowing customers with your thoughtfulness and technical aptitude, you will be collaborating closely with fellow team members to drive your department forward through savvy documentation and additional projects designed to meet company objectives.


What you’ll be doing:

Assist customers with our application program interface (API), webhooks, and managed applications.
Respond to client emails regarding bugs and/or broken product features across the Affinity product line.
Resolve client-reported bugs and/or broken features in collaboration with Engineering and Product teams.
Partner closely with our Solutions Engineering team to understand, troubleshoot, and support client custom integrations.
Advise a range of interested parties from developers to CTOs, adapting your approach depending on the audience and their technical aptitude.
Collaborate with internal teams to improve process & documentation.
Tackle other projects as assigned. Ideally, you love stretching out of your comfort zone to take on new challenges.

Qualifications and Requirements:

Can demonstrate and explain API knowledge to various parties regardless of their technical aptitude.
At least 2+ years of experience in a customer-facing technical role.
Proficiency in at least 1 programming language.
Knowledgeable about web technologies and related tools.
Curious, personable, and likes working with others.
Has Salesforce experience as an Administrator or end user
Excellent communicator both verbally and in writing
Strong attention to detail
Can take multiple approaches to problem-solving while demonstrating extreme ownership
Has experience as a Technical Support Representative or Support Engineer with a focus on API support.
Has experience working with SSO service providers like OKTA, Ping, Onelogin, etc.
Experience with Salesforce Admin.
Experience working in SaaS.
Experience with Microsoft Azure, Google Workplace, or Exchange administration.


Benefits and Perks:


At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:


Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!