Call Center Agent
Baliuag, Bulacan
Posted 6 days ago
- Company:
- Telesys BPO Ph
- Company Description:
- Telesys is a Philippines-based customer contact management provider that offers professional and cost-effective contact center solutions tailored to various business needs. They serve high-profile international companies across sectors such as telecommunications, medical, and general services.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
Issue Resolution: Listen actively to customer concerns, provide appropriate solutions, and ensure follow-up until issues are resolved.
Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
Data Entry: Record customer interactions and update information in the company’s CRM system accurately.
Sales Support (if applicable): Upsell or cross-sell products/services when appropriate, based on customer needs and company offerings.
Quality Assurance: Adhere to company guidelines and procedures to ensure high-quality service delivery and compliance with industry regulations.
Team Collaboration: Work closely with other team members and departments to address customer issues and improve service levels.
Performance Metrics: Meet or exceed key performance metrics (KPIs), such as call resolution times, customer satisfaction, and sales targets.
Escalations: Escalate complex or unresolved issues to appropriate supervisors or departments for further action.
- Salary:
- ₱17,500.00 Monthly
