Call Agent Associate

12th floor, SM CDO Downtown Tower, CM Recto Avenue, corner O, Cagayan

Posted 3 days ago


Company:: TORCH Solutions
Company Description:: TORCH Solutions-Known as one of the highly preferred HR extension of BPO and Non BPO companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 32

Job Description

We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing

- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management

What we're looking for

- HS/SHS Grad + with working experience (formal, OJT) combination of 6 months
- Excellent Communication skills