Customer Service Associate

We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing

- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
- Adhering to established quality standards and key performance indicators
- Continuously enhancing your product knowledge and customer service skills through training and development

What we're looking for

- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills