Y42 Logistics Operations Supervisor
taguig, National Capital Region
Posted yesterday
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next level!
Key Responsibilities:
Supervise, coach & mentor a team of customer service representatives
Monitor productivity, quality & ensure policy adherence
Analyze performance metrics & implement improvement strategies
Handle escalations & support agents in resolving customer concerns
Conduct team meetings, training sessions & performance reviews
Collaborate with management & departments to enhance operations
Ensure compliance with company policies & industry standards
Foster a motivating work environment to boost engagement
Qualifications:
Bachelor’s degree in Business, Management, or related field (or equivalent experience)
Proven experience in a supervisory role within a call center/customer service
Strong leadership, problem-solving & decision-making skills
Proficiency in CRM tools, reporting systems & Microsoft Office
Flexibility to work shifts, including weekends & holidays if required
Preferred:
Experience managing high-volume support teams
Knowledge of contact center technologies & workforce management
Familiarity with coaching & performance management methodologies
Employment Type: Full-Time / Regular
Ready to lead and make an impact? Apply now!