Compensation and Benefits Helpdesk BPO have hands on in SQL 70k

manila, National Capital Region

Posted 8 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Key Responsibilities:
Manage and maintain calculation rules within the commissions system (e.g., Callidus/Vector).
Support system changes during fiscal year setup and throughout the year.
Review commission calculations and payments on a quarterly basis, ensuring accuracy and compliance.
Experience with CRM tools (Salesforce or similar) and case management systems.
Familiarity with sales compensation tools (e.g., Callidus/SAP, Anaplan, Xactly).
Experience with escalation/incident management.
Perform Attainment/Achievement and Payout audits to ensure accuracy.
Provide reconciliations and assist with User Acceptance Testing (UAT) as needed.
Qualifications:
Intermediate SQL skills.
Knowledge of Google Workspace, particularly Google Sheets.
Experience with sales compensation tools (e.g., Callidus/SAP, Anaplan).
Strong attention to detail and problem-solving skills.
Can work onsite in QC Bridgetown and night shift 60k to 70k