QA Manager/Quality Manager BPO
Alabang, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee!
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Shift: Graveyard Shift
Qualifications:
> At least 2 years completed in college, no back subject(s)
> 3 yrs QA Managerial role or currently in a Sr. TL level role
> 6-8 years overall exp in BPO
> Knowledge of Quality tools and analysis
> Experience in the Insurance domain (preferred)
> Must have an understanding of NPS calculation/ CSAT
> Knowledge of Quality framework deployment in new transitions
> Trained / Certified Lean Six Sigma Green Belt from a reputed organization
> Excellent working knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
> Process Mapping/Value Stream Mapping
> Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
> Preferably knowledge of industry domain being aligned to Insurance
> Knowledge of quality systems (ISO, COPC) preferable
