Global Supply Chain Business Analyst

Technology Solutions and Digital Products Specialist (Business Analyst - Global Supply Chain Logistics)

Pasig City, Pasig, Philippines (Hybrid) JOB DESCRIPTION

This position is responsible to deliver the company's commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Job Purpose
This role includes two key functions - technology solutions and service delivery.
- Assist with the product development in the appointed region to enable the realization of Commercial and Operations growth strategies and objectives.
- Proactively involved in the product lifecycle - creation, building, identifying gaps through products evaluations, performance and market research, etc. and ensure products developed are fit for purpose.
- Work closely withvarious stakeholders on requirements and needs gathering and gather andanalyze user feedback.
- Assist with the implementation and deliver regional solutions to regional and local offices successfully. Involves working with various teams across the organisation to achieve the desired outcome.
- Proactively participate in the UAT, training and customer rollout activities in the appointed region.

Key Responsibilities:
- Handle small to medium scale project, coordinating with different IT teams and business teams.
- Support the production issues.
- Communicate with stakeholder in gather requirements and document them into Business Req Documents.
- Preparation of presentation to customers and be able to demonstrate products.
- Support trainings, create training materials and conduct trainings.
- Understanding of the supply chain and logistics.

Technological Product Development
- Assist with identifying new business opportunities with new and existing clients based on research.
- Assist with the preparation of client presentation materials and product demonstration.
- Participate in consultation sessions to gather stakeholders’ requirements and needs, user feedback during review meetings, suggestions to more senior colleagues.stipulated timeframes.
- Translate business needs into business requirement definitions.
- Provide support in execution of bite-size actionable plans cascaded down within
- Document the whole product development lifecycle and analyze data.
- Assist with the development of product collaterals ad materials to support
- Commercial development plans and activities.
- Communicate updates and product launch features and benefits to clients.
- Support the training for various company teams for product familiarization and product launch.

Technological Product Quality Assurance
- Actively participate in products evaluations to identify gaps, issues with product interface, performance and product functionalities and make enhancements to products based on market and end-user feedback.
- Provide technical inputs on quality gaps to the development team to improve product quality.
- Assist in the preparation of quality testing and follow up with the respective stakeholders.
- Achieve the ‘optimum’ user experience product flows regulations.
- Recommend refinements and iterations based on usability testing results to explore alternative approaches to resolve user issues while ensuring logical follow up on investigation into quality issues for resolution.
- Ensure products developed comply with company policies

Technological Solutions Implementation
- Assist with solutions implementation within agreed timelines.
- Support in service delivery initiatives implementation such as data migration, systems integration testing, UAT and end-user training.
- Assist with customer migration plan to seamlessly transition from one system to another.
- Be the first point-of-contact for customers related issues; provide ongoing and post-implementation support. Route queries to respective stakeholders and follow up to ensure closure.
- Assist in the preparation of product usage guidelines for customers.

QUALIFICATIONS
- At least 4 years experience in international supply chain logistics (Import/Export background)
- Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is required
- Must have completed a bachelor's degree (specify if there is a specific degree needed)
- Has working experience using presentation tools such as Powerpoint, Visio, Project. Has knowledge in Power BI and Tableau.
- Has at least 2 years' experience in project management in an international setting.
- Excellent written and oral English communication skills 
- Proven effective listening skills 
- Demonstrated ability to work in a global team and matrixed environment 
- Strong Microsoft office tools experience
- Ability to thrive in a fast-paced environment and have a positive attitude 
- Ability to manage and prioritize multiple tasks