Billing and Collection / Admin Staff

Responsible for communicating company policies, announcements, updates or news to the patient access team
Exercises good judgment, interpret data, and remains knowledgeable in details of all related CareCentrix contracts, policies and procedures
Generating manual invoices in Oracle ERP based on pre-defined billing events
Performing detailed review of billing terms, opportunity setup in Salesforce and billing setup in Oracle for all new contracts
Regularly monitoring customer usage activity and recording upsell and renewal opportunities in Salesforce
Processing adjustments, credit memos and write-offs
Responding and resolving all customer related Accounts Receivable inquires in a timely fashion
Performing collection duties (calls, emails, payment application and coordination with customers and internal teams) to maintain low days sales outstanding (DSO) metrics
Coordinating with external auditors during the annual financial statement audits
Review accounts receivable aging reports and make appropriate collection calls on outstanding receivable balances