Technical Support - BPO (Office-based / ASAP)

Angeles City, Pampanga

Posted 5 days ago

Company:: Australian Outsource Desk Inc.
Company Description:: We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Qualifications:
2-3 years of experience as a TSR in a BPO or call center environment.
Strong troubleshooting and problem-solving skills in water/plumbing services
Excellent communication skills in English (both verbal and written).
Experience with ticketing systems, CRM tools, and remote troubleshooting software.
Ability to handle complex situations and provide a positive customer experience.
Strong problem-solving and technical troubleshooting skills.
Excellent communication skills, with the ability to simplify complex technical information.
Proficiency in Microsoft Office Suite and CRM tools.
Must be a team player
Can start immediately.
Willing to work onsite.

Key Responsibilities:
Handle inbound and outbound technical support calls, chats, and emails from customers.
Diagnose, troubleshoot, and resolve technical issues related to water services.
Guide customers through step-by-step solutions and escalate complex issues when necessary.
Maintain a deep understanding of company products, services, and troubleshooting procedures.
Accurately document customer interactions, technical solutions, and system issues.
Work closely with other teams to resolve technical concerns.
Meet or exceed key performance metrics such as resolution time and call handling efficiency.

Details:
Monday to Friday
Morning Shift (7am-4pm)
Office based: Sto. Domingo, Angeles City
Fix Weekends off
Urgent l Start ASAP
HMO benefits
Company Events