Customer Service Associate (Entry Level /Office-based)
Angeles City, Pampanga
Posted yesterday
- Company:
- Australian Outsource Desk Inc.
- Company Description:
- We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Sto. Domingo, Angeles City (Onsite)
Schedule: Monday to Friday | Morning Shift (7 AM - 4 PM) | Fixed Weekends Off
Start Date: ASAP (Urgent Hiring)
Job Summary:
We are looking for a highly skilled Customer Service Representative (CSR) with a strong background in troubleshooting and problem-solving for water/plumbing services. The ideal candidate will provide exceptional customer support by handling technical inquiries, diagnosing issues, and ensuring a seamless customer experience.
Key Responsibilities:
Manage inbound and outbound technical support calls, chats, and emails.
Diagnose, troubleshoot, and resolve issues related to water and plumbing services.
Guide customers through step-by-step solutions and escalate complex cases as needed.
Maintain up-to-date knowledge of company products, services, and troubleshooting processes.
Accurately document customer interactions, technical solutions, and system issues.
Collaborate with internal teams to address customer concerns efficiently.
Meet or exceed key performance metrics, including resolution time and customer satisfaction.
Qualifications:
1-2 years of experience as a Technical Support Representative (TSR) in a BPO or call center environment.
Strong troubleshooting and problem-solving skills, particularly in water/plumbing services. (preferred but not required)
Excellent communication skills in English (both verbal and written).
Experience using ticketing systems, CRM tools, and remote troubleshooting software.
Ability to handle complex situations while maintaining a positive customer experience.
Proficiency in Microsoft Office Suite and CRM tools.
Strong team player mentality with the ability to collaborate effectively.
Must be willing to work onsite in Sto. Domingo, Angeles City.
Can start immediately.
Perks & Benefits:
Monday to Friday
Fixed weekends off
HMO benefits
Company events
Job Type: Full-time
Pay: From Php20,000.00 per month
Benefits:
Additional leave
Company Christmas gift
Company events
Free parking
Health insurance
On-site parking
