Chief Operations Officer

Summary/ Objective:
(1) Oversee the Bank’s operational processes
(2) Ensure optimization of the Bank’s operating capabilities, and employ strategies to maximize customer satisfaction and manage marketing initiatives.

Essential Functions:
1. Monitor the achievement of the financial targets of the whole Operation Departments
namely, SDID, CRD & BBOD, and its contribution to the overall Business profitability of theBank.
2. Manage the team with regard to their performance and the performance of their portfolio.
3. Monitor portfolios and safeguard the Bank’s interest and minimize Operational and Credit risk.
4. Ensure that the Operation Departments are compliant with the internal policies & procedures of the Bank and that of the BSP.
5. Recommend plans, programs, new products, and services to the President to ensure growth and profitability.
6. Collaborate with the different Operations Department in developing strategies to maintain strong local business relationships, anticipate customer needs, and provide high-quality service at all times.
7. Formulate and implement cost-effective measures for the Operation Departments.
8. Periodic review of policies, procedures, and processes and recommend enhancement when needed.

Other Functions:
1. Responsible for the employment, counseling, coaching, performance evaluation, training, motivation, and discipline of personnel under supervision.
2. Perform other duties as requested by the President/CEO and the Board.
3. Coordinate with various teams and stakeholders as required

Competencies:
1. Good communication skills, both written and verbal
2. Leadership skills with strong team-building skills and the ability to motivate others
3. Team-player mindset and willingness to collaborate
4. Has good problem-solving and analytical skills.
5. Willing to take responsibility and act independently when necessary
6. Business Knowledge/Business Acumen
7. Risk Management at the same time strategically focused

Supervisory Responsibilities:
1. Department Manager – BBOD
2. Department Manager – CRD
3. Department Manager - SDID

Work Environment:
Required to be exposed to outside environmental factors and hazards.*
As well as not substantially exposed to adverse environmental conditions (such as in typical office or administrative work. **) and is exposed to radiation of IT equipment.

As well as.

*If in the Field (70%)

**If in Branches, Head Office, BLU (30%)

Physical Demands:

1. Prolonged sitting
2. Typing/Writing - Reports needed by the job.
3. Talking – Conduct discussions and meetings with the Bank’s personnel, top Management, and the Committee as well as the Board if called.
4. Walking – Transferring from one Department to another.
5. Driving – as needed if traveling to BLUs and Branches

Position Type and Expected Hours of Work:
This is a full–time position and working days from Monday to Friday. Reporting time is flexible but is required a minimum of eight (8) working hours a day. May be called for duty anytime of the day and can be required to report on Saturdays and Sundays s needed.

Travel:
Travel to Branches and BLU for monitoring and meetings.

Required Education and Experience:
1. Bachelor’s degree in business management or related field; MBA or master’s in related
the field is a plus
2. 5+ years significant experience in the industry(Banking and Microfinance); leadership or
management experience is preferred