Content Moderator

Pasig City, National Capital Region

Posted yesterday

Company:: MIRANDA GLOBAL SOLUTION
Company Description:: A BPO company specializes in managing and executing specific business functions for other organizations. These functions can include customer service, technical support, human resources, finance and accounting, data entry, and more. BPO companies help businesses reduce costs, improve efficiency, and focus on core activities by leveraging specialized expertise and technology. They often operate in multiple geographic locations to provide 24/7 support and can serve various industries, including retail, healthcare, finance, and telecommunications.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

Respond to customer inquiries and requests via email, chat, and social media channels.
Listen attentively to customer needs and concerns, gathering relevant information to understand the issue.
Provide clear, concise, and accurate information to customers, following established protocols and procedures.
Maintain a professional and courteous demeanor in all interactions.
Escalate complex or sensitive issues to the appropriate team or supervisor.