Service Desk Quezon City 30K Package

Quezon City, National Capital Region

Posted today


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 30

Job Description

HIRING! 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package)

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.
Position: Service Desk Analyst
Company Industry: BPO Company
Work Location: Quezon Ave Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 (Package)
Work Set-Up: Full Onsite

BENEFITS:
Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG, etc.)
HMO/Insurance Coverage
13th Month Pay
Full time Employment
VL and SL

JOB REQUIREMENTS:
Open to Bachelor’s Degree, High School Graduates, and Undergraduates.
At least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software)
Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory
Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent
Ability to work in Shifting Schedule.
Willing to work ONSITE.

JOB RESPONSIBILITIES:
Provide L1 technical support for IT-related queries via phone, email, and chat.
Troubleshoot hardware, software, and network issues for end-users
Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
Reset passwords, manage user access requests, and ensure security compliance
Follow ITIL best practices for incident, problem, and change management
Collaborate with L2/L3 teams for complex issue resolution
Maintain a knowledge base and document troubleshooting steps
Provide remote desktop support and guide users through troubleshooting steps
Ensure SLA (Service Level Agreement) compliance and timely issue resolution

RECRUITMENT PROCESS (ONLINE):
HR Interview
Technical Assessment
Hiring Manager Interview
Job Offer