ServiceNow Technical Architect (Manager)

· Defines the actual work that will be accomplished and the features that will be built within each release

· Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers

· Grooms existing product backlog with the business stakeholders

· Defines, maintains and communicates product roadmap

· Determines customers' needs and desires by specifying the research needed to obtain information

· Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes

· Aids in determining cost model and forecasting volume

· Review service level performance for product and outline service improvement plan where necessary

· Outlines operational requirements by scheduling and assigning employees; following up on work results.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Contributes to team effort by accomplishing related results as needed

Qualification

· Overall 5-8 years of work experience.

· Approximately 3 to 5 years of experience in a product manager or service owner role

· ITIL Service Manager certification or equivalent work experience a plus

· 3+ years of ServiceNow development experience is an advantage

· Able to exhibit a progression of increasingly complex job responsibilities during the period.

· 2-5 years of ServiceNow product knowledge

· Excellent verbal and written communication skills

· Highly proficient presentation skills including use of powerpoint

· A working knowledge of Agile Development / Extreme programming methods

· Effectively communicate with all levels of the organization globally

· Demonstrate analytical and problem solving skills

· Work on multiple overlapping projects

Good to have skills:

· Scrum Master experience is a big advantage