SaaS Ops Engineer

Job Description:

Act as the lead contact for service requests, incidents, changes impacting the use of SaaS applications in our environment.
Support implementation of SCIM provisioning for new/existing applications.
Directly integrate (and support efforts to integrate) SaaS applications with other parts of Collectors’ corporate technology stack.
Partner with teams across Collectors’ to transition ownership of SaaS applications into the technology environment of the organization.
Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage.
Partner with the Corporate IT for SaaS applications vendor management, licensing and related contracts.
Develop programs or processes to communicate and drive adoption of new product features company-wide.
Create, maintain and troubleshoot Okta Workflow integrations.
Implement and manage automation for the efficient deployment and use of SaaS applications.
Systems administration for Google Workspace, Okta, Jira, Slack
Design creative solutions, advocate for best practices, and lead by example as a service owner as Collectors’ evolves and scales in complexity.
Create and publish reports on SaaS Operations
Participate in audits and operational budget planning
Assess and recommend SaaS technology as needed to support Collectors’ goals
Accountable for a SaaS Ops cost optimization goal

Qualifications:

BS Information Systems or equivalent
3+ years of relevant technical experience in system administration or engineering or 5+ years as a Sr. IT Engineer
3+ years of experience managing Google Workspace and other enterprise productivity applications (e.g., Slack / Jira / Okta)
Previous experience implementing or managing workflow engines (e.g., Bettercloud, Okta Workflows, Workato, Zylo) or similar
Previous experience integrating SaaS into the technology life cycle processes
Knowledgeable or product engineering and development processes
Experience with business user provisioning and deprovisioning processes and related technology
Preferable experience as Systems Administrator (e.g., Google Workspace, Jira, Slack, Okta, Office365, Mimecast)
Familiarity with asset management and budget planning cycles
Strong organizational and task management skills
Ability to plan, manage, code, and support multiple, concurrent projects and initiatives.
Comfort working in a fast paced and rapidly changing environment Certifications: ITIL v4 is a plus.