BPO Coaching Assistant

Discover your 100% YOU with us!

Position: Zoom Assistant
Location: Eastwood Quezon City
Work setup & shift: Onsite | Night shift Schedule

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview:
The Coaching Assistant will ensure that the Zoom sessions with participants run smoothly. This position supports Coaches by handling various tasks, including recording attendance, tracking points accumulated by participants, and taking important notes during the sessions. The Coaching Assistant will also be responsible for sharing assets such as slides, games, music, and other activities, as well as observing and logging any red flags or notable behaviours, whether verbal or via chat.

Your Role:
As a Zoom Assistant, you will:

Assist Coaches in facilitating smooth Zoom sessions with children.
Record attendance and track points earned by children during sessions.
Take detailed notes on significant events and discussions that occur during the sessions.
Share session assets, including slides, games, music, and other activities, with children.
Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client. Tasks changes based on the business needs, expansion and progress.
Observe the behaviour of both Coaches and children during sessions and report any red flags.
Log any verbal or chat-related concerns or incidents that arise during the session.

What You Need:
Non-negotiables
● 0 - 1 year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable)
● Strong verbal and written communication skills in English.
● Preferred but not required: Knowledge of Zoom and basic computer literacy.
● Ability to report onsite as needed.
● Capability to make sound decisions in urgent situations.
● Open to college undergraduates and senior high school students.
● Reliable, highly responsive, and confident.
● Proactive, and able to respond promptly.
● Strong organisational and decision-making abilities.
● Ability to work in a team environment and support Coaches effectively.

Preferred skills/expertise

Clear and articulate verbal and written English communication skills.
Very good level of computer literacy
Experience in front of house contact centre setup and so as back-office admin work preferred.
Showcasing or is possessing a positive attitude