Vietnamese IT Helpdesk 2Yrs Helpdesk/Service Desk/Tech Support

QC, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Vietnamese IT Helpdesk

Location: Onsite – SPE, Bridgetowne, Quezon City

Salary Package: PHP 80,000 - PHP 100,000

We are looking for qualified Vietnamese IT Helpdesk professionals to join our dynamic team! If you are passionate about IT support and customer service, we encourage you to apply.

Qualifications:

Bachelor’s Degree in IT, Computer Science, or any related field.
Preferably with at least 2 years of work experience as an IT Helpdesk/Service Desk/Tech Support.
Excellent communication skills in both English and Vietnamese.
Basic troubleshooting skills.
Open to local or foreign candidates with a Temporary Resident Visa (TRV) only.
Willing to work onsite in Bridgetowne, QC.
Open to working in a night shift schedule.
Start ASAP (Only 2 slots left).