Methods Analyst 1 - Onsite Makati

JOB SUMMARY:
Tasked with providing routine user support, simple problem analysis and resolution, and
training for applications and software packages
MAJOR RESPONSIBILITY/IES: - - - - - - - - - -
Guides users in formulating requirements
Analyzes business problems by using established procedures, knowledge of
pertinent work processes, and familiarity with applications systems
Supports the department’s design, development, testing, implementation,
modification, and maintenance activities particularly in requirements definition,
quality assurance, training, and post-implementation review tasks
Generates adhoc and specifically-handled production reports
Documents and maintains records on implemented and ongoing projects and
applications systems
Prepares user guides and procedure manuals and other pertinent documentation
Conducts user training sessions on applications systems and software packages
Provides on-call support and problem resolution for system users
Updates knowledge of relevant technology and software
Performs other tasks that may be assigned by superior from time to time
PROBLEM SOLVING AND DECISION MAKING:
Makes minor decisions related to the applications support system
MAJOR EXTERNAL CONTACTS (IF ANY):
Service providers and vendors/suppliers
EDUCATION / EXPERIENCE AND/OR SPECIAL ABILITIES/SKILLS: - - - - - -
College graduate – BS Computer Science, or any related course
At least 1-year work experience
Proficient in English, both oral and written communications
Has strong work ethics and positive working attitude
Can be trusted with confidential matters/documents to which incumbent has access
to
Very analytical, creative, systematic, organized and neat
- - - - - - - - - - - - -
Ability to communicate with users and evaluate their requirements
Ability to test procedures and applications systems
Ability to communicate clear and accurate instructions on how to operate
applications systems
Ability to document work in progress
Ability to document and maintain records on projects and applications system
Ability to develop and deliver presentations
Ability to identify applications system problems and coordinate hardware and/or
software solutions
Ability to analyze information and to make logical conclusions
Ability to understand and follow specific instructions and procedures
Knowledge of relevant computer software and hardware
Knowledge of customer service standards and procedures
Has strong work ethics and positive working attitude
Ability to grasp complex software, learn quickly and work within tight deadlines
INTERPERSONAL SKILLS: - -
A Team player. Can relate to people at all levels
Can work well under pressure, meeting all deadlines and remaining pleasant even
under stress thus, maintaining the positive ambiance in the area.