Senior Infrastructure Operations Support Analyst - WFH

Location: Pasig City
Schedule: Monday to Friday, Rotational Shift
Work Setup: Hybrid (Mostly WFH - Onsite as needed)
Salary Range: 40,000 PHP (Mid) 50,000 - 60,000 PHP (Senior)

Senior IT Infrastructure Operations Support Analyst
Profile and Technical Requirements
-- Excellent telephone manners.
-- Proficient in troubleshooting and resolving hardware, software, and network issues.
-- Strong knowledge of operating systems (Windows, macOS, Linux).
-- Experience with server management (Windows Server, Active Directory, DNS, DHCP).
-- Experience with Microsoft 365, Exchange, and Office Suite.
-- Experience with networking protocols (TCP/IP, DNS, DHCP).
-- Strong understanding of virtualization technologies (VMware, Hyper-V).
-- Knowledge of IT security practices (firewalls, antivirus, encryption, etc.).
-- Familiarity with backup and disaster recovery procedures.
-- Ability to configure and support VPNs, firewalls, and other network security tools.
-- Experience with ticketing systems.
-- Experience with cloud platforms (AWS, Microsoft Azure) is an advantage.
-- Experience with ITIL processes (Incident Management, Change Management).
-- Ability to learn and progress quickly, with a proven track record of self-advancement.
-- Good communication skills; able to work independently and as part of a team.
-- Strong understanding of cybersecurity best practices.

Certifications (Preferred & Required)
-- ITIL v4 Foundation certification.
-- Microsoft Azure Fundamentals (AZ-900).
-- Microsoft 365 Fundamentals (MS-900).
-- Preferred: Microsoft Azure Administrator Associate (AZ-104).
-- Advantageous:
-- Microsoft Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801).
-- Microsoft Azure Network Engineer Associate (AZ-700).